(Source: Chapter 2. from the publication “Bilateral
Diplomacy” by Kishan Rana)
Under the UN Charter that was
framed at San Francisco in 1945 at the end of World War II, the new
organization’s 50 founder member-states undertook the commitment to safeguard
peace and security. As the process of decolonization subsequently unfolded,
every state that gained freedom sought UN membership as one of its first acts,
in assertion of an independent international personality. This has made the UN
a uniquely universal international organization.[1]
In accordance with the UN Charter and the basic tenets of international law,
the presumption is that friendship and a willingness to cooperate animates
foreign relationships between different countries around the world. In addition
factors such as shared interest, subscription to common ideals, and mutual
benefit in external cooperation within and across regions and continents, guide
countries. All these elements contribute to building strong, mutually
advantageous foreign relations. While situations of tension and conflict exist
among some countries, the basic presumption is that all states seek good
relationships around the world. In practice, how is the task implemented? Is
there what may be called a standard methodology for relationship building?
It is perhaps only a state charting out its foreign policy
course at independence that asks itself such basic questions, but it is
pertinent to carry out from time to time a kind of “zero base” examination of
one’s own external relationships. One way to carry this out is to reassess
one’s interest in a particular country and examine how this matches actual
actions on the ground. Another approach is to examine the concepts that
underlie different sets of relationships. The concepts may include:
A.
Security objectives.
National security is the country’s first priority shaping its external
relations. This will determine the way one deals with neighboring countries, or
with potential rivals, or with countries that are antagonistic. Security
factors also enter the calculation in dealings with great powers.
B. Neighborhood. This is a powerful factor, shaping relations even
when security factors do not dominate. Proximity works in a
complex manner; handled well, it becomes a platform for cooperation. At other
times it leads to rivalry and contestation. The management of relationships
with neighboring countries is invariably the first diplomatic challenge.
C. Shared ideals.
Values or “ideology” (though this particular term is not much in fashion after
the demise of the Soviet Union and the “socialist bloc”) are another factor.
Among post-colonial, developing countries, commitment to Non-Alignment and the
economic goals of the G-77 group, plus South–South cooperation, can serve as a
principle-based connection. After the end of the Cold War, Non-Alignment as a
“Movement” has lost steam, though it continues as a forum for Third World countries
sharing some common interests.[2]
Religion has been seen as another unifying factor by some states, such as those
belonging to the Islamic faith.[3]
In practice, such commonalities by themselves are not a powerful basis for mutually
beneficial relations, but they serve as a useful starting point.
D. Mutual antagonism.
Regional rivalry, ethnic factors, history, and antipathy can shape
relationships in an adversarial fashion, even among those that are not
neighbors. But in today’s dynamic post-Cold War world, enemies of the past can
become cooperative partners, even while mutual wariness persists.
E. Matching interests.
Mutuality of interests is usually a strong basis for a lasting relationship;
the more so if these shared interests are of a durable character. This may
comprise of economic factors such as a good and expanding level of trade, or
investments, or need to work together for exploiting a shared resource.
F.
Legacy.
Whether through past colonial or other contact, or shared
culture, religion or language, inherited connections provide a good base for
affirmative relationship building. Such elements provide depth and weight at
popular levels. The ties between France and its former colonies in Africa are
one example.
G.
Momentum.
The development of a relationship
becomes a valuable asset, like a “virtuous circle”, in that
positive actions create new opportunity for further relationship growth. The
reverse is also true and negative developments can create a vicious cycle of
downturn, which can be broken only through determined initiative.
H.
Diversity.
A mature relationship is
identified by diversified contacts, which permit flexibility and accommodation
for differences. The opposite situation is uni-dimensional ties where a single
issue can lead to crisis in the entire relationship. India’s relationship with
the US in the past belonged to the latter category, when divergence over the
Non-Proliferation Treaty (NPT) led to a serious downturn in ties. The past
decade has seen a maturing of mindsets, where one set of differences are not
allowed to hurt progress in other cooperative areas.[4]
In
bilateral diplomacy, identification of commonalities lies at the heart of
relationship building, the more so in situations where commonalities are not
obvious. Countries best respond to one another on the basis of how the other
can help fulfill their own objectives, not through abstract principles, nor as
a reaction to the logic of an argument presented by the other country.
Principles and logic are the idioms in which states speak to one another, but
the foundation of relationships is self-interest. In practice, identification
of commonality is a dynamic process, depending on elements like the opportune
moment, presentation of the arguments, and the persuasion applied, i.e. the
full range diplomatic advocacy.
Let us assume that diplomatic relations exist and resident
missions have been exchanged (or arrangements worked out for concurrent
accreditation, or even to have “non-resident” envoys, who may be stationed in
the home country and operate out of there).[5]
The standard methods for cultivating relationships at a political level consist
of the following:
i.
Initiation of contacts usually
marks the start of new relationships, as for example immediately after
independence. The first steps may include cautious probing of intentions, and
contacts to measure the level of interest, and evaluation of practical prospect
for mutually beneficial links. Such informal exchanges that may have taken
place prior to formal relations are consolidated and renewed at this stage.
Depending on assessment, this may lead to an exchange of resident envoys, or
concurrent accreditation.[6]
ii.
Dialogue
and Exchanges of visits at various levels are always useful. These
may range from exploratory missions, dialogue at functional or official levels,
to visits by ministers, going all the way to visits by heads of state and
government. Each move of this kind is preceded by a careful assessment of the
benefits that are expected to accrue, and the objectives to be realized. Other
factors that enter the calculation include the pattern of past exchanges,
reciprocity, and of course the other competing priorities. A landmark summit
encounter event is often celebrated with a joint statement or communiqués, but
when there are frequent encounters between heads, informal protocol rules are
applied, with focus on dialogue and not on ceremony (see Chapter 10).
iii.
Agreements
covering new areas of cooperation are both the end product
of expanding relationships and a platform for stronger subsequent actions.
Sometimes agreements are concluded in areas of peripheral interest, simply to
add to the appearance of closeness, or decorate a visit with an outward image
of substance. Usually this is of little value. Experience shows that new
agreements or protocols are worthwhile if substantive result is expected, not
empty gestures. Accords that are not implemented can become an embarrassment in
the future, and also undermine the credibility of interlocutors.
iv.
Consultation
mechanisms are another useful device to signal serious intent
to work closely, and produce results. These range from Joint Commissions
meeting annually, often led by Ministers on each side, usually covering
economic issues. Another method is “joint consultations” between foreign
ministries, at the level of Permanent Secretaries or even Foreign Ministers,
where bilateral ties are reviewed, new initiatives launched, and the dossiers
that may have been blocked, pushed to conclusion. Another method is the
creation of special groups of independent “eminent persons” drawn from
different walks of life, to advise both governments on further ways to improve
ties (Chapter 9).
v.
Cooperation
in functional areas is yet another means of moving
relationships forward. This may cover exchanges in culture, the media,
education, science & technology, and “sister city” or inter-regional
relationships. They involve official agencies as also non-State participants,
and the latter is of increasing importance in an age when foreign relations are
no longer the monopoly of the State. Countries like Germany, France, and Poland
have demonstrated the way in which strong people-to-people bonds can be
created, overcoming past history and ethnic stereotypes. The steps include
massive programs of youth exchanges, and links among grass-root organizations
in virtually all fields, ranging from administrative entities that lie along
the frontiers, to facilities for border populations to attend schools in the neighboring
country and to learn one another’s language.[7]
vi.
Regional
cooperation has emerged as a strong
trend, binding neighboring countries into networks that jointly pursue trade
concessions, or establish a free trade area, or cooperation in other areas like
economic development, transport, resource exploitation and the like. A good
bilateral relationship acts as a building block for mutually beneficial
regional activities.
New
initiatives are productive when they are well prepared, and take advantage of
the right window of opportunity. The reputation that a country creates for its
astuteness in the implementation of its foreign policy, i.e. diplomacy, is also
a factor that contributes to success.
Japan’s
Cultivation of Myanmar *
Japan’s cultivation of Myanmar in 1998–2000 provides
an interesting case study. Having determined that the continuing isolation of
that country’s military regime was not to advantage the advantage of its’ Asia
policy, Tokyo implemented a series of measures. Initially, careful soundings
were made in Washington DC, to put across its objectives to this vital ally, to
explain what was virtually the first independent initiative. The US was not
convinced, but Japan decided to go ahead anyway. A conference of some 40
scholar-specialists on Myanmar was organized jointly with UK at the foreign
policy think tank Wilton Park. Noting that experts regarded the policy of
isolating the military junta of Myanmar as locked in an impasse, and no one had
an alternative for breaking the deadlock between that regime and the democratic
forces represented by Nobel peace laureate Aung San Su Chi, Japan concluded
that Myanmar’s entry into ASEAN, and its own Asian interests justified a policy
of measured cultivation.
Aid that had been blocked earlier was released, and
food aid was imitated. A direct air link between Tokyo and Yangon (formerly
called Rangoon) was launched by a Japanese airline. Former premier Hashimoto
made a visit as a special envoy in October 1999, and this was followed by a
business delegation that was received exceptionally well by the Myanmar
authorities. The process also served the larger purpose articulating an
autonomous foreign policy directly serving its interests.
* A visiting Tokyo University
professor narrated this account in 1999–2000 at a closed-door seminar in New
Delhi.
Practical
Methods
Political
cultivation operates on decision and direction by headquarters and is usually
implemented by the diplomatic mission, or by roving envoys, special delegations,
or even directly by the foreign ministry, depending on circumstances. In most
cases the resident mission is the prime implementing agency, operating under
supervision by the headquarters. From the perspective of the embassy, this
process is influenced by a number of practical steps that include:
A. An
understanding of the power structure
in the target country, identification of the principal players, and all forms
of related “intelligence”, which is no more than close analysis of the ground
situation, and determination of the tactical route that is best suited to one’s
own needs.
B. Information management
is a key ingredient, related to the above. The Internet and a multiple of
openly available databases make information collection very easy, but focus on
relevant material and good analysis based on this are harder. Pertinent
information along with objective analysis is the basis of sound diplomatic
reportage.
C. Creating
a web of contacts, friends, and
allies, and continually building on this, in a proactive manner. The work is
incremental, and continuous, but each door opened often leads to another.
Networking is a vital instrument of diplomacy. The diplomat engaged in the task
has to place in wide context his own role in this process, and avoid personal
ego. He or she must pass on contacts to successors, since such work is part of
a continuum.
D. In
any capital, big or small, embassies are engaged in a real competition for access, in which good results may be determined by
diverse factors, ranging from social entertainment to personal credibility,
ingenuity and chance. Serendipity is always one of the biggest allies of the
diplomat. The application of method and purpose to representational
entertainment is vital, but so are other elements like social skills and ability
to offer something exceptional, be it cuisine, company or style. The spouse,
who used to be overlooked or taken for granted, can be crucial in
contact-creation.[8] The
diplomatic spouses merit attention from the diplomatic service, and one of the
new motivation devices is to pay a special allowance, to encourage the spouse
to accompany the diplomat to the foreign assignment.[9]
E. Notions
of status and level of contacts
particularly affect ambassadors, and this applies as well to visiting
delegations. Deliberate slights (or protocol mistreatment) have to be
considered carefully and dealt with as a form of non-verbal communication by
the other partner. But we live in an age when functional factors are more
important than outward form, even in this protocol-driven profession. Access
and good communication routes should take precedence over status and form.
F. Between
headquarters and the mission, and within the mission, political outreach hinges
on a team approach. Notwithstanding
the internal division of work, all members of an embassy form the “country
team”, but in the real world conflicts over jurisdiction are common.
G. The
Diplomatic Corps is virtually an
association, even a brotherhood, with its own code of behavior and rites. In
the larger capitals, even more vital than the Corps that may include 150
ambassadors or more, are the regional sub-groups. These offer a unique platform
for information sharing, analysis, and sometimes even for joint action in the
name of a regional entity like SADC or ASEAN, and for promotional outreach. One
can join such groups at various levels such as first secretary or counselor, or
create one’s own group, depending on local circumstance, if there is a vacuum
or suitable opportunity.
H. The
old tools of persuasion and negotiation
skill remain the principal weapons in the diplomat’s armory. To these
professional skills should be added the instruments of integrated diplomacy,
the ability to identify trade-offs and cross-linkages, which can help in
determining shared interests, and creating “win–win” situations for both sides.
Armed with information, one can search for opportunities to offer to the other
side something it seeks, linking this with some action or accommodation that is
to one’s own advantage. This is the diplomatic doctrine of “linkage” and
“leverage”.
I.
It is invariably better to focus on creating institutional connections between
counterparts of the two countries, even while the role of individuals is
crucial in identifying and forming these links. This permits the relationship
to move to a more stable platform, beyond personalities. Institutions outlast
individuals.
Former
Canadian Ambassador to the US (1987–93), Alan Gotlieb has written about his
experience in implementing the theory of “multiplicity of instruments”, i.e.
functional contacts between Canadian and US counterparts, which are multiple
and self-interested, as the “backbone of the relationship.”[10]
He notes that this went against the notion of centralized control in the
Department of External Relations. “Management of the relationship became the
buzzword.” This sums up the formula for intensive bilateral cultivation.
Cultivation
Targets
Viewed
primarily from the perspective of the resident mission, the main targets in the
process of building political partners are a bit different today from the past
when the focus was primarily on the MFA of the partner country and a narrow
circle of authoritative official agencies. The age of public diplomacy has widened
the target range.
a) The
local MFA remains the first contact point, and the mission needs contacts with
it at all working levels. In most capitals the ambassador can meet the foreign
minister rather rarely, but good contacts with the permanent head, the permanent
secretary or the state secretary, and with the political director, and the
territorial division head serve very well. This kind of cultivation depends on
subjective factors, personal credibility and professional competence. Even when
the MFA is bypassed, as may be appropriate in some circumstance, it is crucial
to keep the prime interlocutors there informed — the territorial division, and
the functional divisions vital to one’s own interests, plus the other key
players.
b) The
offices of the heads of state and government are the other prime targets. In
contemporary practice, the resident envoy finds it difficult to access the
heads themselves, save in exceptional circumstance. (Example: Professor
Galbraith, as the US Ambassador sent by Kennedy to New Delhi had written with
wit about his direct access to Nehru in the early 1960s, but such exceptional
times and personalities are rare.[11]
There are many Western capitals where all but the envoys of great powers have
much difficulty in meeting even the foreign minister.) But working contacts
with the officials in the offices of high dignitaries serves a like purpose.
The key is ability and clout to get one’s viewpoint across whenever needed,
sometimes at very short notice, without abusing access.
c) Contacts
at the other ministries depend on the density of dialogue and functional need.
Broad cultivation of all major agencies of the government is part of basic
outreach, but has to be linked to potential for cooperation. This requires
involvement of the entire embassy team, with each diplomat covering a cluster
of agencies, at appropriate levels.
d) The
parliament is a traditional diplomatic partner, and more important now than
ever before, not only because various parliamentary committees engage in
detailed examination of issues like foreign affairs, trade policy and aid, but
also as there is a general trend towards their deeper involvement in foreign
affairs. (Like the involvement of non-State actors, this is part of the
“democratization” of foreign affairs that is visible in many countries.)
Bi-national parliamentary friendship groups are special entities that play a
role through exchanges of visits by parliamentary delegations. In the US and at
the Brussels headquarters of the European Commission, plus at the European
Parliament at Strasbourg, many countries use lobbyists, as a routine means of
influencing regulations and gaining support, much as such activities are
“unconventional” (and not anticipated by the Vienna Convention of 1961). One
observer has estimated that in the early 1990s Japan spent a total of $ 250
annually on lobbying, directly in hiring them, plus cultivation through think
tanks, institutions and the like.[12]
e) The
media, print and electronic, demand in many places local language ability for
daily monitoring. Negative publicity is the routine bugbear of the diplomat,
but the knee-jerk reaction of countering this with counter-publicity or
“refutation” is seldom productive — though it may be inescapable in certain
types of situations. The creation of positive publicity is the more effective
route for image building, which is now — or should be — a constant
preoccupation of embassies.
f)
Business is a prime cultivation target today,
directly in terms of reaching out to the major individual enterprises (both
those with sizable business interests in the relationship and those that offer
future potential), plus the business and industry associations. No less vital
are medium and small companies that play a special role in bilateral trade,
technology and investments. All embassy officials, regardless of tasks
performed, should be seen as contributors to economic diplomacy. For example,
the consular official needs to be sensitive to the visa needs of businessmen,
meet them personally if opportunity arises and share with the economic sections
the data on business visitors, to act as a contributor to economic diplomacy.
The same is true of the officials dealing with media or culture sectors.
g) The
think tanks, academia, the science & technology community, the social and
volunteer organizations and the NGOs, all the elements of civil society that
have a special affinity or interest in one’s own country are part of the new
public outreach. They should be cultivated in sustained fashion by designated
officials, with the personal involvement of the ambassador. The utilization of
all public speaking opportunities is equally vital, to reach out and build
favorable constituencies.
h) Ethnic
communities deserve special attention, especially those from one’s own country.
In plural, open and democratic societies, they may be in a position to directly
influence the local political process. (Example: the pervasive Jewish lobby in
the US represents Israel’s trump card in that country). Even when present in
small numbers, ethnic communities are useful sources of information and
contact.
Managing
Complexity
The issues
in diplomatic dialogue are more diverse than ever, and so is the range of
players who are engaged in bilateral external relationships — representing
different branches of government as also non-State actors. We live in an
interdependent world, whose leit motif is globalization, even while many
see this as a mixed benefit, one that sharpens the divide between the haves and
the have-nots. For foreign ministries and for missions, diplomacy has become a
matter of complexity management. Part of that complexity also involves dealing
with many kinds of technical experts. The diplomat, whose special knowledge can
almost never cover the range of technical issues he encounters, has to grasp
the essentials of diverse disciplines, and place these within the integral
context of the bilateral relationship with that country. He must also acquire
the skill of making inter-connections wherever possible, to find leverage or
“trade-offs”. This is the crux of his professional skill, an ability to
interact with experts, understand the essentials of technical issues under
dialogue, and relate these to the totality of the relationship.
In
bilateral relationships a crisis can emerge through diverse reasons, some of
which can be exogenous. No standardized set of responses can be stipulated, but
in handling such situations there are elements that can be taken into account,
for safeguarding relations and for reducing adverse impact.
a)
Diversified relationships show greater resilience
than those that are not. In the latter, a single issue can dominate and cause a
crisis that embitters the entire relationship. Conversely, one of the
challenges of relationship management is to prevent single theme domination in
periods of adversity. This can be seen in the experience of many countries. For
example, in contrast to the earlier mono–theme India–US relationship narrated
above, China and the US, after overcoming decades of mutual hostility, have
shown a capacity to compartmentalize differences, and prevent them from
poisoning cooperation in other areas.
b)
Equally, spreading contacts across different
constituencies, political and functional, is a way of minimizing the impact of
crisis. This applies in particular to situations of radical change of
government. It is a form of political insurance. This is visible in the
relations between countries of West Europe, where sharp divergences in social
philosophy and domestic policy do not affect ties between conservative and
social democrat governments.
c)
Calculations of long-term interest are important when
determining responses during a crisis, to avoid foreclosing future options or
prolonging damage. This may entail for the foreign ministry the adoption of
unpopular standpoints at a time of popular upsurge or hostility towards an
external partner. As the saying goes, there are no permanent friends abroad,
only permanent interests.
The Vienna
Convention remains the framework for diplomatic work, but the content or tasks
performed has expanded. An expanded definition of diplomatic tasks — promotion,
outreach, feedback, management and servicing – has been suggested in the
introduction to this book. On occasion and using discretion, diplomats sometimes
transgress into the “domestic” arena of the host country, in an effort to
persuade, to obtain a favorable outcome in legislative or regulatory
formulation, or simply to influence an important decision. This is an aspect of
sovereignty erosion that is under-studied, but is part of the globalization
process in which the sharp distinction between “domestic” and “foreign” is
often hard to make. States are more directly involved in trying to influence
one another than ever before. Further, regional entities like the European
Union and ASEAN, carrying out their own policies of integration, also pose
special challenges for multilateral and bilateral diplomacy. These are issues
on which the response of the diplomatic system is under evolution. The post-War
world showed the ways political diplomacy adapted to new situations, like the
emergence of former colonies as sovereign states, and the Cold War, in which
countries chose between bloc membership and non-alignment. In the same way, the
shape of professional diplomacy in the post-Cold War era, which is even now
barely a decade old, is yet to emerge fully. We realize for instance that
“public diplomacy” is going to figure even more prominently in the future, and
so will the need for the diplomat to deal with a broad range of non-state
entities. Even if all the contours of diplomacy of the future are not clear, we
can be certain that the process of adaptation to change will continue.
Select Bibliography
1. Marshall, Peter, Positive Diplomacy
(Macmillan, London, 1997).
2. Mellissen,
Jan, ed. Innovation in Diplomatic
Practice (Macmillan, London, 1999).
3. Rana,
Kishan S Inside Diplomacy (Manas, New
Delhi, 2000), Chapter 3, pp. 61–73, Chapter 12, pp. 313–29).
Questions:
1. What
are the criteria relevant to the relationship between your country and two of
its immediate neighbors?
2. What
are the instruments for building relations between states, as one may find from
a practical example?
3. As
an ambassador, what methods would you deploy in your Mission to prepare for an
intensive effort to build ties?
4. Who
should be the top three cultivation targets for an Embassy?
--------------------
[1] The only country of significance that is
not a UN member is Switzerland, and Swiss voters have rejected several
referenda that have proposed membership. This is a special consequence of their
policy of neutrality view that is enshrined in the Swiss constitution. Despite
this, the country is host to the UN’s European Office and a is member of
several UN agencies, a few of which are also headquartered in that country.
[2] The Non-Aligned Movement (NAM) now has
over 110 members, and remains a caucus of some value at the UN, and holds
summit meetings of member-states every three years (these are also attended by
“observer” countries belonging to alliances). But the focus of NAM is less
sharp than before and even participation by member-states has declined in
numbers and quality.
[3] The 50-odd Islamic states constitute
their own organization OIC that works to a political agenda, with the paraphernalia
of annual summit meetings and more frequent gatherings of foreign ministers.
Despite rhetoric, it exercises limited influence.
[4] An example of differences that have been
accommodated well is the Comprehensive Test Ban Treaty (CTBT) where the two differed
sharply in 1994–96 when the treaty was negotiated, and India abstained. But
this, and the nuclear tests India carried out in 1998, has not prevented the
growth of a “strategic partnership” between the two countries.
[5] It is customary that diplomatic missions
are exchanged on a reciprocal basis, though one country may retain its own
embassy in the other state even if the latter does not set up a resident
mission, if there are strong factors that are in play. But it is not customary
to find in a particular capital say 60 or 70 resident foreign missions, when
that country has set up only some 35 missions around the world. One exception
to this is Singapore which hosts over 70 resident missions but sends out only
some 35 of its own to foreign capitals. This is in part a tribute to the unique
location of Singapore as a hub of commerce and transportation, and in part also
due to the astute manner in which since the 1970s Singapore has developed the
system of “non-resident ambassadors”, who are figures from public life and
business, based in Singapore, who travel to the countries of their
accreditation a couple of times a year and generally work to promote good ties
from a distance. The receiving states have found this to be a useful formula,
since it is better than no representation at all.
[6] At Independence there is a first wave of
embassies that a country sets up and within the next year or two further
missions are opened, depending on the funds available and the concrete
interests identified — like trade, inward investment, aid and tourism
prospects, ethnic factors, and the like.
[7] These methods used by West European
states after World War II to create a new public support for partnership,
overcoming centuries of distrust and enmity, are a model for other regions. It
is interesting that the same techniques are being applied after the end of the
Cold War by Germany to create new understanding with border populations in the
countries that lie to its East, Poland and the Czech Republic.
[8] Alan Gotlieb’s book I’ll be with You
in a Minute, Mr. Ambassador gives a persuasive narration of the role of the
spouse in building contacts.
[9] Spouses are also motivated to accompany
diplomats to assignments abroad if they are allowed to work. In the past almost
all diplomatic services did not permit this, but the wheel has turned and
starting with a restricted list of jobs that the spouse could take up, most
services now permit the spouse to work without imposing any conditions, other
than the regulations in the receiving state. The latter usually applies the
principle of reciprocity in granting work permits to the spouses. A special
problem arises for the spouse of the ambassador, but most services now permit
them to work as well.
[10] Alan Gotlieb, I’ll be with you in a
Minute Mr. Ambassador: The Education of a Canadian Diplomat in Washington
(London, Routledge, 1995)
[11] The successor to Ambassador Galbraith in
Delhi was Ambassador Chester Bowles, on his second assignment to India. He
found it hard to sustain the same kind of contacts with Prime Minister Indira
Gandhi, as his predecessor had enjoyed with Nehru. The key element was that
Indira Gandhi was less accessible than her father had been. As the years went
by it became even more difficult for foreign ambassadors to meet her, as I
observed in the years 1981–82 when I served on her staff. But even at that
time, she was more accessible to foreign envoys than what Indian ambassadors
found in many countries, especially in the West.
[12] Gotlieb, I’ll be with you in a Minute
Mr. Ambassador.